This education startup was in its very early stages of development and focused on coming up with a curriculum for its students and developing its operational processes. To be successful long-term, management knew they must collect data on their students’ experiences and satisfaction rate to constantly evaluate their offerings based on this feedback. The XN student’s project involved creating a plan for collecting this data from students.
The student’s final plan included recommendations on the metrics that management should measure, sample surveys to send the students, a schedule for when these surveys should be sent, and a best practices analysis on how to administer the surveys.
“Just working with my project sponsor and getting to observe and experience his professionalism and communication style was a great lesson.”